The policies below apply by default to all our activities, unless otherwise specified in the description of a particular activity.

Date changes, cancellations and refunds

  • More than 14 days before the activity: Free date change or full refund
  • 7 to 13 days before the activity: Free date change or 50% refund
  • Less than 7 days before the activity: No refund, administrative fee of $100 for a date change (this fee can be waved upon presentation of a doctor note justifying your inability to participate in the activity)

 

Meteorological criteria that may justify the cancellation of an activity

Rock climbing:

An activity could be cancelled if the forecast calls for more than a 60% chance of precipitation and an accumulation of 1 mm or more hourly for the greater part of the day. The decision can be made the day prior to the activity at the latest.

Ice climbing:

The activity could be cancelled if the forecast calls for more than a 60% chance of rain and an accumulation of 10 mm or more or if the thermometer displays below -25C (actual temperature , not “feels like”) for the majority of the duration of the activity. The decision can be made the day prior to the activity at the latest.

Please note that only the administrators of La Liberté Nord-Sud can decide to cancel an activity. Participants cannot make such a decision themselves. You will be contacted no later than the day before your activity if it is cancelled.