The policies below apply by default to all our activities, unless otherwise specified in the description of a particular activity.
Date changes, cancellations and refunds
After having reserved a course or an activity, if you wish to change the date or cancel, here are the policies in effect depending on the time between your request and the holding of the activity;
- More than 14 days before the activity: Free date change or full refund
- 7 to 13 days before the activity: Free date change or 50% refund
- Less than 7 days before the activity: No refund, administrative fee of $100 for a date change (this fee can be waved upon presentation of a doctor note justifying your inability to participate in the activity)
If the activity is canceled by La Liberté Nord-Sud due to the weather or a lack of participants, a change of date will be preferred. If it is absolutely impossible for you to postpone (because you live in another region and were only passing through for example), you will get a full refund.
Meteorological criteria that may justify the cancellation of an activity
Rock climbing:
An activity could be cancelled if the forecast calls for more than a 60% chance of precipitation and an accumulation of 1 mm or more hourly for the greater part of the day. The decision can be made the day prior to the activity at the latest.
Ice climbing:
The activity could be cancelled if the forecast calls for more than a 60% chance of rain and an accumulation of 10 mm or more or if the thermometer displays below -25C (actual temperature , not “feels like”) for the majority of the duration of the activity. The decision can be made the day prior to the activity at the latest.
Please note that only the administrators of La Liberté Nord-Sud can decide to cancel an activity. Participants cannot make such a decision themselves. You will be contacted no later than the day before your activity if it is cancelled.